Lidil in shoplifting Scandal

It's very hard not to get angry about this. Although my main concern is this doesn't happen to anyone else really nothing else.
Below in the response I have so far from Lidil:

From: customer.services@lidl.co.uk
Date: 20/03/2014 13:54:55
To:  Mr Lee Smith
Subject: Reference #7079249:

Dear Lidl Customer

Re: Your Contact

Thank you for taking the time to contact us. Your feedback is valuable and we appreciate your patience whilst we look into your comments.
We have passed these details to the relevant department and we will contact you again once we receive their response.
We take great pride in selling high quality products at competitive prices and providing customers with an excellent service. Comments and suggestions from our customers help us to maintain the high standards we aim for.
We will be in touch in the near future.
Yours sincerely,
For and on behalf of Lidl UK GmbH
Lyn McAulley

Customer Service
Tel – 0870 444 1234
Email - customer.services@lidl.co.uk

I fully support and recognise that Lidl need to protect themselves from shoplifters, and that mistakes can happen. I don't object to them questioning my wife. But it wasn't right to go running after her and just grab her bag, and just assume she had stolen it's contents as the security guard said to my wife; "Is there anything else you have stolen!".
As I say my wife told them she had the receipt and was able to produce it! Hopefully maybe my complaint will have a positive affect and Lidl will re-train their Security staff so this doesn't happen in future.

Don’t Shop At Lidil They may think your A Shoplifter!

I was Shocked when yesterday my Wife came back visibly distressed.  I asked her what was wrong.  It turned out she had been stopped at Lidl mistakenly by a Security guard thinking she was a Shoplifter.
As I Charlotte was left rather traumatised by this incident I promptly wrote to an e-mail to Lidl complaining about the incident.

Below is an edited copy of the e-mail I sent:

Dear Sir/Madam,

Me and Wife have been loyal customers at local branch since it opened sometime ago.  Even my wife's parents regularly shop there as we have felt Lidl's offers good service and value for money. I regretfully have to say I am angry about and incident that happened yesterday; 18/03/2014 with my Wife Charlotte Anne Smith.

I write to you on behalf of my wife about a serious complaint.  My Wife who suffers from mental health problems was wrongly stopped by one of you Security staff.  This unfortunate event has left my wife traumatised.  She came home very distressed and shaken and still has not recovered from this ordeal.
This would have also been very embarrassing for her and for other people who may have been witness to this event given the wrong impression about my Wife.
My Wife has no criminal record and extremely contentious, as such this mistake by your security staff could be seen a defamation of her good character. I should also point out that nothing like this has ever happened before.

Sadly this whole incident has affected me and my wife so much it has changed our view of your company and you can be assured that it will not help the reputation of Lidl's with our friend and family.
This means that despite many years of happily making purchases , from your company we will now be shopping else where in future.
Yours Faithfully,

Mr Lee Smith.
 
While I am glad Lidl take shoplifting seriously I feel they should be careful that they have evidence first to ensure they stop the right people instead of causing needles distress to innocent vulnerable people like my Wife.  while my wife could prove she had purchase her items as she had her receipt, it has meant we will no longer Shop at Lidl from now on.

I will update this post with Lidl’s reply as soon as I get it.

Charlotte traumatised by her Shopping experience with Lidl.